Read this agreement thoroughly and carefully before booking a trip; it contains important terms and conditions regarding the trip you are purchasing including, but not limited to, our rights to cancel or alter the trip, our cancellation and refund policies, and a limitation of our liability and other important disclaimers.
The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you the trip “Participant” and Come Along, LLC ("Come Along") with respect to any and all bookings or transactions made with Come Along.
By making a booking, you accept all of the terms in this agreement and direct us to perform services on your behalf. All persons named in this booking (“Participants”) are subject to this agreement. By making a booking, you affirm that you have made all other Participants listed in the booking aware of these terms – regardless of how final payment is made – and that all Participants accept these terms.
The entire trip cost must be paid at the time of booking.
Payments must be in U.S. dollars and may be made by PayPal, or by Visa, MasterCard, Discover, or American Express credit cards.
A booking is not final or confirmed until you receive a confirmation from us by email. Early bookings are recommended because our group size and departure dates are limited.
Pricing, Inclusions & Exclusions
The trip price is in U.S. dollars, based on single occupancy and includes the services specified in the itineraries, including airfare, accommodations, one meal, and specified transportation costs as stated.
Prices do not include any item not specifically listed above or in the itinerary, including but not limited to, other transportation to and from trip start and termination points; services and meals not listed in the itinerary; all expenses during leisure time including admission fees, meals, and beverages; passports or other travel documents; travel insurance or travel protection (i.e., medical insurance, emergency evacuation and similar services); airport arrival/departure fees or country taxes; personal expenses; gratuities; and all items of a personal nature.
A double occupancy rebate is refunded to participants who mutually request shared accommodations with another specified participant, which is refunded separately after your booking is confirmed.
Trip prices are subject to change without notice. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
The value of the booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on the comealong.co website or its affiliated websites, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees. Please note for bookings made in Brazil, the tax IOF (Tax Upon Financial Operations, 6.38%) is not included in the final booking value and will be charged to the credit or debit card used to make the purchase.
Cancellations by You and Refunds
To cancel your booking, you must email us your complete booking details at firstname.lastname@example.org.
Cancellation fees will be applied per person according to the following schedule, based on the date we receive your written notification:
Days before departure date /Cancellation fee per participant
60+ / $300
31-59 / 50% of trip price*
0-30 / 100% of the trip price*
*Trip price is the listed trip price including any fees and discounts applied to your confirmed booking invoice. Departure date is the date the trip begins regardless of the date that you may depart from your location of origin.
We will refund the applicable balance to you using the original payment method for your booking.
No refunds will be provided for any reason for unused portion of a trip once the trip begins, including if you leave a trip for any reason or have to be removed from a trip. The trip price is a package cost and refunds and credits are not available for services not used.
There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this and other reasons, we encourage you to purchase trip cancellation and interruption insurance and travel protection (i.e., travel medical insurance and emergency evacuation services).
Come Along is not responsible for expenses incurred by Participants in preparing for a trip or for any additional arrangements pre- or post-departure date. The term applies whether the trip is altered, modified, or cancelled by us or by you for any reason. The trip may be cancelled when a minimum number of Participants have not signed up.
Changes by You
Due to requirements that our trips have a minimum number of travelers, we do not allow changes in departure dates after we confirm your reservation. In addition, our outside suppliers, including B&Bs and transportation providers often impose additional fees or penalties for changes and cancellations. However, if you have any issues with your trip dates, please contact our support team at email@example.com, and when possible (i.e. Come Along will not incur fees or cancellation penalties as a result of your change) we will work to assist you if appropriate and subject to our sole discretion.
Cancellations or Changes by Us and Flexibility
Cancellations or Changes by Us: Come Along reserves the right to cancel, alter, or modify a trip prior to departure for any reason, including insufficient Participant reservations. Come Along and its suppliers reserve the right to substitute accommodations, restaurants, routes or other services listed in the itinerary with comparable services if necessary.
When a trip is cancelled for foreseeable reasons, then you agree that a full refund of trip payments made to us will constitute full settlement of any claims you may have against Come Along or our suppliers.
In the rare event that Come Along is forced to cancel a trip for any unforeseen circumstance beyond the reasonable control of Come Along, such as, but not limited to, acts of nature, war, labor strikes, earthquake, flooding, etc., Come Along will refund the portion of the trip price not already advanced to suppliers, and we will use reasonable efforts to recover and refund the balance when possible. However, Come Along does not guarantee recovery of any or all of the advance payments made, and the use of reasonable to recover these payments will not include the institution of legal proceedings in foreign jurisdictions.
Credit Card Authorization for Post-Booking Charges
You authorize Come Along to charge your credit card for any cancellation fees or supplemental payments that you incur post-booking.
Come Along acts only as an intermediary for the various independent suppliers that provide lodging, meals, transportation, or other goods and services connected with your trip (“Supplier” or “Suppliers”). You acknowledge that you are aware and clearly understand that these Suppliers are independent contractors, are not managed by Come Along, and are not agents or employees of Come Along. A Supplier’s services are subject to the Supplier’s own terms and conditions and the local laws and regulations of the relevant country.
Come Along will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under this agreement to the extent that any such delay or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond the reasonable control of Come Along, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.
The trip price does not include travel insurance. We strongly recommend that you purchase comprehensive travel protection, covering trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you. You also agree to assume all costs of medical care, evacuation, transportation, and related costs.
It is important that you carefully read all trip-related documents that you receive from us by email as soon as you receive them, including the Traveler Information form. It is your responsibility to contact us if any information is incorrect. We cannot accept any liability if you do not notify us of any inaccuracies within thirty (30) days of your receipt of those documents.
Passports and Visas
You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire trip. Passports are required for all U.S. citizens traveling abroad and should be valid for at least 6 months after your date of return. We suggest you apply for or renew a passport early. Other required documents may include visas, permits, and vaccination certificates. You assume complete and full responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements. You are also solely responsible for any adverse consequences resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
Health Requirements and Medical Care
Our trips are to locations that may require varying levels of activity and fitness requirements depending on the specific location or itinerary. By making a booking, you represent that you do not have any physical or other conditions that would create a hazard for you or other Participants or affect other people’s enjoyment of the trip.
If you have a physical condition, dietary restrictions, or other conditions that will require special attention during the trip, you must inform us in the Additional Information section when making a booking. We reserve the right in our sole discretion to accept, decline, or remove anyone from a trip (at departure or during the trip) who we judge to be incapable of meeting the trip’s physical demands.
If you have a complaint during your trip, you must promptly notify Come Along or your trip leader of the problem so that they can attempt to remedy the situation and allow you to enjoy the remainder of your trip. While we strive to provide you with a comfortable and enjoyable trip, your notice to Come Along or its suppliers of a complaint does not mean that we will accept liability or responsibility, and we will evaluate each complaint as it arises. At the same time, failure to raise a concern or complaint while you are on the trip will extinguish or reduce any ability to claim recourse from Come Along or its suppliers. Further, if you attempt to address the problem on your own without using this notice procedure, you assume responsibility for any added costs you may incur and forfeit any potential remedy.
If you are not satisfied after using this notice procedure, you must submit your complaint in writing to Come Along or its in-country supplier within fourteen (14) days of the trip’s end date. However, Come Along and its suppliers will not accept any liability for claims received after the fourteen day period.
Trip Start Date
It is your responsibility to be ready to embark on the trip as specified in the itinerary. Come Along is not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures.
Compliance with Local Laws and Trip Etiquette
You must strictly comply with all local laws, respect local customs and culture, accurately assess your abilities, respect other trip members’ privacy, and follow the suggestions and advice of any assigned trip leader. The decision of the trip leader or supplier is final on all matters that may threaten the safety or interfere with the wellbeing of others. During the trip, Come Along or the trip leader/supplier has the right in its sole discretion to remove anyone a) who it judges to be incapable of meeting the demands and requirements of participating in the trip activities; or b) who it determines to detract from others’ enjoyment of the trip.
By making a booking, you certify your agreement to the following Traveler Code:
I have chosen a trip that suits my abilities, level of fitness, and state of health.
I do not have any physical conditions or disabilities relevant to this trip that could be a hazard to me or other travelers.
I have a valid passport and all visas, permits, certificates, and vaccinations required for travel.
I will make sure to communicate any special requests at least 30 days prior to travel. This includes medical requirements and room preferences. I also understand that Come Along will make a reasonable effort to accommodate special requests, but cannot guarantee they will be possible.
I will respect the laws and customs of countries visited.
I will respect the rights and privacy of other trip members.
I understand that Come Along reserves the right to refuse service during a trip to anyone whose health or behavior could impede the welfare or enjoyment of fellow guests. An individual may be asked to leave a trip if the tripleader feels that the person's continuing participation may prove detrimental to the individual or the group.
I understand access to medical facilities and evacuation services may be limited.
You agree to defend and indemnify Come Along and all of its respective officers, directors, employees and agents from and against any claims, causes of action, demands, suits, proceedings, investigations, losses, damages, fines, penalties, fees, expenses, costs and any other liabilities of any kind or nature including but not limited to reasonable legal and accounting fees, arising out of or related to:
Your breach of this Agreement or the documents referenced herein;
Your violation of any law, rule, regulation or guideline;
Your violation, infringement or misappropriation of the rights of a third party, including without limitation any rights of publicity or privacy;
Your use of this Website;
Your booking or use of any Products obtained through this Website; or
Your negligence or willful misconduct.
You agree that Come Along and its contractors and suppliers may use, re-use and reproduce any images, photos or videos that you send to us, or that are taken by our trip leaders and/or other travelers of you individually or in a group, in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. If you do not want us to use any images of you that are taken by us or other participants during the trip, you must inform us or your trip leader in writing at the start of the trip.
LIMITATION OF REMEDIES
YOU AGREE THAT THE SOLE REMEDY FOR ANY DEFAULT BY COME ALONG, LLC ARISING UNDER THIS AGREEMENT SHALL BE THE RETURN OF THE PAID TRIP COST. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, COME ALONG SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, INCIDENTAL OR OTHER DAMAGES ARISING OUT OF THIS AGREEMENT, INCLUDING LOST PROFITS, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF ARTISANAL ITALY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU EXPRESSLY WAIVE ANY RIGHT YOU MAY HAVE TO RECOVER SUCH DAMAGES.
If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of the original provision.
Successors and Assigns
This agreement shall inure to the benefit of and be binding upon Come Along and the Participant and their respective heirs, legal personal representatives, successors and assigns.
Updating of Terms and Conditions
Come Along reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions.
Applicable Law and Choice of Forum
Any dispute arising out of this agreement, including all tort claims – whether such dispute arises in contract or in tort or otherwise – shall be resolved exclusively by the state and federal courts located in Portland, Oregon, and you agree to personal jurisdiction of those same courts. The laws of the State of Oregon, USA, govern this agreement.
This Agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements.
For answers to your questions, email us at firstname.lastname@example.org